Your privacy matters to us

1. Who we are

Veterans Healing Farm ("VHF," "we," "us") is a 501(c)(3) nonprofit located at 138 Kimzey Road, Mills River, NC 28759. We run the website veteranshealingfarm.org (the "site"). This policy applies to the site and to information you send us directly, such as by email or phone.

2. What we collect

Information you give us

• Email sign-up: your email address, when you join our email list.
• Messages: your name, contact details, and anything you include when you email, call, or write to us.
• Volunteer sign-up: the details you enter in our volunteer form.
• Event registration: the details you provide when you register for a workshop or event.
• Donations: your name, contact details, and gift information. Online gifts are made on the Community Foundation of Henderson County's secure giving page, so card and bank details are entered there, not on our site.
• Stories and testimonials: anything you choose to share with us for publication, along with how you'd like your name shown.

Information collected automatically

• Technical data: like most websites, our site host records basic information such as your IP address, browser type, device type, pages visited, and the site that referred you.
• Cookies and similar technologies: small files and scripts used to run the site, measure visits, and support advertising. See Cookies and ads.

3. How we use it

• To respond to your questions and requests.
• To send our email updates about events, workshops, and volunteer opportunities, if you've signed up.
• To organize volunteers, workshops, and events.
• To process and acknowledge donations and keep the records nonprofits are required to keep.
• To understand how people use the site and improve it.
• To measure and improve our outreach, including online advertising that helps more veterans find us.
• To protect the site from spam and abuse, and to meet our legal obligations.

4. How we share it

We do not sell your personal information. We share it only in these situations:

• Service providers that help us run the site and our programs, such as website hosting, email, forms, event registration, and donation processing. They may use your information only to provide services to us or as described in their own privacy policies.
• Advertising and measurement partners that receive technical data through cookies and tags on our site (see Cookies and ads).
• Legal reasons: when required by law, or to protect the safety of our visitors, veterans, volunteers, staff, or the public.
• With your permission: for example, publishing a testimonial you've asked us to share.

5. Outside services

Some features of our site are provided by other organizations. When you use them, your information is handled under that organization's own privacy policy.

Our site also links to other websites, such as U.S. Department of Veterans Affairs resources. We aren't responsible for the privacy practices of sites we link to.

6. Cookies and ads

We use cookies and similar technologies for three purposes:

• Essential: to make the site work and keep it secure.
• Analytics: to count visits and see which pages are useful.
• Advertising and measurement: our site includes tags from third-party advertising partners, including The Trade Desk. These partners may use cookies and similar technologies to show our ads on other websites and to measure how well those ads work. They may collect information such as your IP address, device and browser details, and the pages you visit on our site.

Your options

• Most browsers let you block or delete cookies in their settings. Blocking some cookies may affect how the site works.
• You can opt out of interest-based advertising from many companies through the Digital Advertising Alliance and the Network Advertising Initiative.
• Browsers that send a Global Privacy Control or "Do Not Track" signal may be handled differently by our partners. Because there isn't one shared standard, our site does not change its behavior in response to those signals today.

7. Health information

Please don't send medical or mental health details through our website, forms, or email. We'll talk with you about the support you're looking for in person or by phone.

8. Children

Our site is meant for adults. We don't knowingly collect personal information online from children under 13. If you believe a child has sent us personal information, please contact us and we'll delete it.

9. Security and retention

We use reasonable safeguards to protect the information we collect, and we rely on established providers for hosting, forms, and payments. No method of storing or sending information online is completely secure, so we can't guarantee absolute security.

We keep personal information only as long as we need it for the purposes in this policy, such as staying in touch, running our programs, and keeping donation and tax records required by law.

10. Your choices

• Email: you can unsubscribe at any time using the link in any of our emails, or by contacting us.
• Access, correction, and deletion: you can ask to see, correct, or delete the personal information we hold about you. Some records, such as donation records, we may need to keep by law.
• Testimonials: you can ask us to remove a story or quote you've shared at any time.

To make a request, contact us using the details below. We may need to confirm your identity before acting on it.

11. Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. Significant changes will be posted on this page.

12. Contact us